All sales are final. Due to safety concerns and because of sensitive products sold, items can not be returned. However, for special situations, there may be a store credit available depending on why the customer needs to return an item. Hopefully, there will be no need for this to happen. If items are damaged, missing or wrong items delivered then please reach out to us as soon as possible at email@example.com for assistance and for any questions or concerns.
♥Thank you for your business♥
* Shea Natural Beauty company is not responsible for any allergic reactions that may occur from using our products. It is best to do a skin patch test before applying any complete application of product, in case of allergy reaction. If giving as a gift, please advise person of this note. Our natural products, some with organic materials, purchased by consumers are to be used at customers own risk. Please read over the brief product ingredients information page on sheanaturalbeauty.com for better understanding of the ingredients used by this company.
The shelf life of our natural products are because of the
'nature' regarding the ingredients. Our products will typically have around a six month shelf life after creation (which is why their made fresh to order). This has been based on the idea and evidence that using certain synthetic chemical preservatives can have serious side affects.
*Our items do contain some of the following:
soy, nuts, wheat, protein, gluten etc... Be sure to read the ingredients label on each package product to be sure that awareness is clear. Make sure you contact your local emergency medic line in your area if a serious allergy attack happens. There are many websites online that discuss allergies and more. Most of these products are food grade but they are not to be consumed. For external use only.
*Natasha (owner) does not make any claims that her hair care products will magically grow hair, it's genetically designed to grow on its own! Nor does she make any claims that the skin care products will magically make wrinkles disappear. Aging happens! Natasha does make claims that properly cleansing and moisturizing of the hair and skin routinely with good products, preferably ones with ingredients that contain little to no synthetic chemicals mixed in, are an important part of looking and feeling beautiful. But most importantly, proper internal health is key! Articles written by Natasha regarding healthy eating for a better life and clear mind will be listed soon.
All orders will be shipped via USPS (United States Postal Service) or as noted by shipping email. Shipping is based on total price. We will contact the customer as soon as possible of delays of more than 5 business days for shipping and the customer will receive an e-mail confirmation from the shipping company when the order has been processed and out for delivery. Tracking number to follow shipping directly will be provided, unless otherwise noted by shipping company.
We accept logo credit/debit card payments only using PayPal, thru a secure network. You do not have to have a PayPal account to purchase items on this website.
We may accept Google Checkout payments in the near future.
For any damaged, missing or wrong items delivered, please notify us within 2 business days of your receipt of order so that the appropriate actions can be taken to fix the issue. The customer will have to file a claim thru the parcel service company also. We cannot be held responsible for items lost or damaged after shipment is made from Shea Natural Beauty. But, please do reach out to us in the event that this happens.
Shipping times may vary. See shipment options on purchase order screen.
Shea Natural Beauty is not responsible for items being shipped to the wrong location if incomplete or wrong address is given.
We currently ship within the USA as of now.
We review all submitted orders for fraud and/or unauthorized and illegal activity. No customer information is shared with any other company beyond PayPal, strictly used for payments only. All payments made to the company are safe and secure.
Any information you provide us with i.e. name, email, billing, shipping, addresses, credit card info etc... is used strictly to fulfill your order and to communicate with you directly. We do not store any of the customers financial information.
Shea Natural Beauty Company reserves the right to refuse any order.
Depending on the season, natural products may settle, melt or freeze. This will not change the affect of the product item. If it melts, simply put it in a cool location- some stirring may be necessary. If it freezes, just put the product in a room temperature location for several minutes and stir if necessary. Each purchase made at Shea Natural Beauty will come with a follow up email once shipping is processed. Any information about the product needed will be stated by Natasha at that time. Please fill out the contact information form if you have a question not answered here and Natasha will assist you as soon as possible.
None of our products contain...
Harsh alcohols, parabens, aluminum, synthetic colors, plastics, EDTA, harsh sulfates,DEA, TEA, Phthalates, petroleum products. Our products are not tested on animals.
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